HOW LONG WILL THE "LIFELINE SCHEDULE" BE IN EFFECT ON THE RAILROAD?
The Lifeline Service Schedules for Regional Rail will continue through June 27. On Sunday, JUNE 28, 2020 service will transition to an enhanced Saturday schedule. Transit is currently operating on regular schedules. WHY ARE SO MANY MARKET/FRANKFORD & BROAD STREET LINE STATIONS CLOSED? Access to stations remain limited to focus resources on cleaning and sanitizing priority stations.
ARE WE REQUIRED TO WEAR A MASK ON ALL MODES OF TRANSPORTATION?
Yes. The region is now in the Yellow Phase and more people will be returning to work and using SEPTA. We want to make sure you feel safe and comfortable on our system and we are doing our part by ensuring vehicles and facilities are clean and sanitized, and making personal safety a priority. Riders have made it clear that requiring facial coverings is a priority for them to feel safe returning to transit.
Where can I get a mask that SEPTA is giving out?
SEPTA is no longer distributing complimentary disposable masks, but a limited number are available at some Customer Service offices. While masks are now widely available in stores and online, SEPTA is evaluating the feasibility of installing mask vending machines at certain stations. If you need assistance finding a mask, please call 215-580-7800 or visit any SEPTA Customer Service Office.
WITH SOCIAL DISTANCING, WHY ARE THE OPERATORS ALLOWING SO MANY PEOPLE ON THE BUS?
SEPTA implemented rider limits on buses, trolleys, and the Norristown High Speed Line as follows: Bus: 40 ft. maximum 20 customers, Articulated maximum 30 customers, Routes 204, 310, 311, LUCY Gold/LUCY Green maximum 10 customers; Trolley: maximum 25 customers; Norristown High Speed Line: maximum 30 customers. Operators are doing their best to comply with those limits in a very challenging environment to ensure the health and safety of everyone on their vehicle. When these capacity limits are met, Operators may not stop to accommodate new customers.
WHY ARE OPERATORS PASSING UP PEOPLE WHEN THERE ARE NOT MANY RIDERS ON THE BUS?
To allow for social distancing, SEPTA Operators have been instructed to limit the number of customers per bus to 20. Operators keep track of the number of people on board each vehicle. When vehicle capacity reaches the maximum, service is then limited to drop-offs until there is sufficient space to allow new riders to board. Buses should continue to stop for waiting customers when the limits are not exceeded.
HOW DO I GET A REFUND FOR MY MARCH OR APRIL TRANSPASS/TRAILPASS?
SEPTA is offering credits for unused March and April passes ONLY. Customers who purchased passes on a Key Card will need to contact the SEPTA Key Call Center at 1-855-567-3782 and request that the pass product be removed. A pro-rated refund will be placed in their Travel Wallet, calculated from the last date the pass was used. The Call Center is available Mon-Fri 6:00 a.m.-8:00 p.m. and weekends 8:00 a.m.-6:00 p.m. Customers who purchased Paper Legacy Passes will need to mail the original pass to: SEPTA Refunds, 1234 Market Street, 9th Floor, Philadelphia, PA 19107 to receive a prorated refund.
SINCE THE SEPTA KEY SENIOR CARD PROCESSING CENTERS ARE CURRENTLY CLOSED WHERE/HOW DO SENIORS GET THEIR KEY CARDS?
Seniors can still use a Driver's License or state ID if it has a magnetic stripe on the back, These ID's can be swiped at Station turnstiles and vehicle fareboxes to ride the system. By July we expect to reopen both the Eligibility Office at 1234 Market Street and the Accessible Travel Center at Suburban Station - with limited hours and by reservation only. NOTE: All Senior Key cards scheduled to expire this year will continue to be honored through the end of 2020.