Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Customer Comment

Thank you for taking the time to provide your feedback to SEPTA. Please fill out all the necessary information on this form and press the submit button. We aim to respond to all inquiries and comments within 2 to 4 business days during normal service conditions.

When unusual events such as extreme weather or major parades effect service the volume of correspondence received increases significantly. This may extend the time it takes to reply to you and we ask for your patience. Your input is very important to us and we appreciate that you support public transit.

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Request Information

Date of incident/travel Boarding Location
- Route
- Vehicle #
- Block #*
*Your Email Address Time of Incident/Travel Final Destination Direction of Travel

* The block number can be identified by looking at the lower left corner of the bus windshield. You will see a digital sign displaying a two, three or four digit number.

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If the reason for contact involves SEPTA personnel, please provide name, employee number or give a brief physical description:

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