SEPTA Customer Connection - 2019

With the exception of brief encounters with our operators, conductors, passenger attendants and cashiers, much of our customer communications are by phone, e-mail, regular mail, and various social media applications. SEPTA Customer Connection (SCC) is our way of providing one-on-one "face time" between customers and our office personnel.

The SCC team has been meeting with customers at various SEPTA locations since 2008. The program offers customers the opportunity to meet with SEPTA staff from various departments to share suggestions, concerns, comments and commendations. It also gives employees an opportunity to show how much we value our customers.

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