Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Customer Connection

SEPTA Customer Connection - 2017

With the exception of brief encounters with our operators, conductors, passenger attendants and cashiers, much of our customer communications are by phone, e-mail, regular mail, and various social media applications. SEPTA Customer Connection (SCC) is our way of providing one-on-one "face time" between customers and our office personnel.

The SCC team has been meeting with customers at various SEPTA locations since 2008. The program offers customers the opportunity to meet with SEPTA staff from various departments to share suggestions, concerns, comments and commendations. It also gives employees an opportunity to show how much we value our customers.

We're happy to announce that the SCC team will be at your transit location in the near future, please take a few minutes to stop by and say "hello." Sharing your customer service experiences and insights also qualifies you for participation in a random drawing for a Family Independence Day Pass. What better way for you and four family members or friends to explore the region with unlimited travel on SEPTA, even if it's only for a day!

2017 Schedule

Wednesday, July 12 - 7:30 a.m. - 9:30 a.m.
Olney Transportation Center - General Promotion - Get the SEPTA Word Out This event will provide an interactive environment for BSS and Bus riders. The event will use relevant SEPTA transit information and promote SEPTA website.

Thursday, August 31 - 7:30 a.m. - 9:30 a.m.
Frankford & 69th Street Transportation Center - Schedule Changes Event will provide customers with information on the Fall schedule changes effective September 3rd & 4th.

Wednesday, September 13 - 11:30 a.m. - 1:30 p.m.
Temple Station & Broad Street - Owl it Up! This event will promote the travel options of college students and the many options SEPTA offers to travel throughout the city and the region. Information on relevant SEPTA information will be available.

SEPTA Customer Connection - THANK YOU

THANK YOU for supporting the 2016 SEPTA Customer Connection (SCC) Program. SCC team members engaged SEPTA riders providing an opportunity to meet SEPTA staff and respond to transit related questions.