Communicating with our customers is an essential aspect of the SEPTA commitment to providing quality public transportation in the Greater Philadelphia region. Our Customer Service Department is available to answer about any question or concern you may have regarding your SEPTA experience. The team may be reached through the ways shown.

Title VI Notice To The Public

Lost & Found Information

Online. Please allow 2-4 business days for a response.
The comment form allows customers to submit inquiries including commendations and complaints

By phone. (215) 580-7800 or (215) 580-7853 (TDD/TYY).
6:00 a.m. - 8:00 p.m. | Monday through Friday
8:00 a.m. - 6:00 p.m. | Saturday and Sunday

SEPTA's STAR System | click here

By mail.
Customer Service
1234 Market Street
4th Floor
Philadelphia, PA 19107

In person, with seven Customer Service locations.

1234 Market Street | Center City Philadelphia
8:00 a.m. to 6:00 p.m. | Monday through Friday

Frankford Transportation Center | Bridge St. & Frankford Ave., Philadelphia
6:00 a.m. to 6:00 p.m. | Monday through Friday

69th Street Terminal | Market-Frankford Line
6:00 a.m. to 6:00 p.m. | Monday through Friday

Norristown Transportation Center | Norristown Line Regional Rail
8:00 a.m. to 5:00 p.m. | Monday through Friday

Chester Transportation Center | Wilmington/Newark Line Regional Rail
8:00 a.m. to 5:00 p.m. | Monday to Friday

30th Street | Market-Frankford & Trolley Station
8:00 a.m. to 5:00 p.m. | Monday through Friday

Olney Transportation Center | Broad Street Line
8:00 a.m. to 5:00 p.m. | Monday through Friday

Passenger Services at Market East, Suburban and 30th Street Regional Rail Stations also provide travel information. The hours of operation are 5 a.m. until approximately 1:30 a.m. for Market East and Suburban Stations, and 7 a.m. to 12:30 a.m. for 30th Street Station.

SEPTA also encourages customers to participate in Customer Connection, a new communication program that offers SEPTA riders the opportunity to meet our Customer Service, Operations, Facilities, Transit Police, and Service Planning staff members, ask questions, get travel information, or offer suggestions, comments, and commendations.