Customer Service

Communicating with our customers is an essential aspect of SEPTA’s commitment to providing quality public transportation in the Philadelphia region. Our Customer Service Department is available to answer questions about SEPTA services, schedules, policies, events, and any other inquiries. Customers can contact Customer Service three different ways:

SEPTA also operates Customer Service Offices in five locations:

• SEPTA Headquarters at 1234 Market Street, Philadelphia
  Monday through Friday, 8 a.m. to 6 p.m. & Saturday 8 a.m. to 5 p.m. 
• Frankford Transportation Center, eastern terminus of Market-Frankford Line
  Monday through Saturday, 8 a.m. to 5 p.m.
• 69th Street Terminal, western terminus of Market-Frankford Line
  Monday through Friday, 6 a.m. to 6 p.m. & Saturday 8 a.m. to 5 p.m.
• Norristown Transportation Center, R6 Norristown Line
  Monday, Tuesday, Thursday & Friday 8 a.m. to 5 p.m.
• Chester Transportation Center, R2 Wilmington and Newark Line
  Monday, Tuesday, Thursday & Friday 8 a.m. to 5 p.m.
• 30th Street Market-Frankford Line
  Monday through Friday, 8 a.m. to 5 p.m.

These locations are open Monday-Friday from 6 a.m. to 6 p.m., with the exception of 1234 Market Street office, which opens at 8 a.m.  

In addition to our Customer Service Offices, SEPTA is pleased to announce the launch of Customer Connection, a new communication program that offers SEPTA riders the opportunity to meet our Customer Service, Operations, Facilities, Transit Police, and Service Planning staff members, ask questions, get travel information, or offer suggestions, comments, and commendations. 

We hope many of your questions can also be answered in our Ride Guides, Frequently Asked Questions (FAQs) section, Travel Tips, and Rules for Riding.