Is Your Key Card About to Expire?
SEPTA Key Cards are valid for 3 years and the expiration date as noted on the front in the area marked “GOOD THRU”. Some of the first Key Cards issued will be expiring on July 31, 2019 so please take a moment to check the date on the front of your Card.
If your Card is set to expire July 2019 there are a few things you need to know about getting a new Card, transferring existing fare products, and managing your online account.
1)Protect your Card and fare products by registering your Key Card – if it is not already registered
2) If your expiring Key Card is already registered, purchase a New Key Card and register it to your existing account
3) Transfer any Travel Wallet funds/One Day Independence Passes/One Day Convenience Passes from your expiring Card to your new SEPTA Key Card
4) Update your account on septakey.org
1. Protect your card
The first tip is Register Your Key Card. This is important to protect your Card and fare products in the event it is ever lost or stolen and it makes the process of transferring fares to a new Key Card much simpler.
How do I Register my new Key Card?
Contact the Key Call Center
2. Buy a New Key Card and Register It:
You can purchase a new SEPTA Key Card at a Station or Bus Loop Fare Kiosk, at a SEPTA Transit/Regional Rail Sales Location (see the list of locations and map below. You can also go to one of the External Retailers that sell Key Cards. Don’t forget to immediately register your new Card to your existing account – you’ll need to do this before you can transfer any fare products
When you get your new Key Card you will need to pay the $4.95 purchase fee but if you register the Card within 30 days of buying the Card, this amount will be credited to your Travel Wallet for use at a later time.
Please remember that you must make a purchase when you get a Key Card. We recently reduced the minimum amount that you can put in the Travel Wallet to $1.00 so you could make that your purchase when you get a new Card.
|SEPTA SALES LOCATIONS|
|1234 Market St.
SEPTA Sales Office 19107
|15th St. Sales Office
1500 Market St.
|Frankford Transportation Center
Bridge St. & Frankford Ave., 19124
|Olney Transportation Center
5600 N. Broad St.
Philadelphia, PA 19141
|69th St. Transportation Center
6901 Market St.
Upper Darby, PA 19082
|30th Street Station Ticket Office
30th & Market Sts., Train Terminal
Philadelphia, PA 19104
|Jefferson Station Ticket Office
12th & Market Sts.
Philadelphia, PA 19107
|Suburban Station Ticket Office
16th St. & JFK Blvd., Concourse
Philadelphia, PA 19103
|Temple University Station Ticket Office
Berks St. between 9th and 10th Sts.,
Philadelphia, PA 19122
Click on the icons in the map below for SEPTA Sales locations and hours
Use the + or - controls to zoom out for additional sales locations or refer to the table above for a list of all locations.
3. Transferring Fare Products to a New Key Card
Below are more details about the fare products you may have on your current Key Card. Weekly and Monthly Passes are pretty straightforward – you won’t be able to purchase any of these passes for August on a Card that is expiring.
The fare products you need to transfer from an expiring, registered Key Card to a new Card are:
You have two options for transferring these products:
1)Bring your current Key Card to a SEPTA Sales Location and buy a new Key Card. Call the SEPTA Key Customer Call Center (855-567-3782), when you are at the Sales Office, and register your new Card to your existing account. The Sales Office agent will then be able to transfer those products to your new Card.
2. Buy a new Key Card and register it to your existing account. Then you can contact the SEPTA Key Customer Call Center (855-567-3782) and ask them to transferany Travel Wallet funds you have on an expiring Card. The Call Center cannot transfer unused One Day Independence or Convenience Passes – this can only be done at a SEPTA Sales location. Please remember that your current Card has to be registered to complete the transfer.
Please remember that you can buy a new Key Card from an External Retail location but they will not be able to transfer any fare products from your expiring Card to the new Card
One Day Convenience Pass
4) Updating Your Online SEPTA Key Account
If you manage your Key Card account – including buying fares - online there are just a few things to keep in mind:
What to do with an Unregistered Key Card with fare products after the Card Expires
The best way to handle this is to register your Key BEFORE the expiration date. But if you miss the deadline and the Card expires, you can contact the Key Customer Call Center at 855-567-3782 and request a refund/credit for any Travel Wallet Funds remaining on your Card. The Call Center cannot process unused One Day Independence/One Day Convenience Passes.