Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties
SEPTA KEY SENIOR ID CARD FAQ's
Q. Do I show my new SEPTA Key Senior Card to a Transit Cashier or Operator?
A. No. With SEPTA Key, travel access becomes completely self-serve. All you need to do is tap your Card at the Validator on the farebox or turnstile. If you ride Regional Rail you will show your Card to the Conductor when paying your fare.
Q. Will I have to pay a fare?
A. Seniors age 65 and older travel FREE on ALL SEPTA Transit routes (bus, trolley, trackless trolley, and Market Frankford, Broad Street, and Norristown High Speed Lines) with a SEPTA Key Senior Card. Payment of applicable fare when riding Regional Rail will still apply ($1.00 for destinations in PA, 50% of Weekday Fare for stations in NJ/DE) when you present a SEPTA Key Senior Card.
Q. Does my SEPTA Key Senior Card expire?
A. Yes. The SEPTA Key Senior Card will be valid for four (4) years from the date of issuance. The expiration date is noted on the front of Card.
Q. What do I do if my SEPTA Key Senior Card is lost or stolen?
A. You must immediately call the Key Customer Call Center at 855-567-3782 (this is not SEPTA Customer Service). The customer service representative will provide information on how to replace your Card.
Q. Will there be a fee to replace a lost or stolen SEPTA Key Senior Card?
A. Yes, the fee to replace a lost or stolen Senior Card will be $5.00.
Q. Can I punch a hole in my new SEPTA Key Senior Card?
A. No. Like all of the other SEPTA Key Card products, the Key Senior Card has a contactless chip. If you punch a hole in the Card it will not work and you will need to pay for a replacement Card.
Q. Can I still use a PA Senior Citizen Transit ID, Medicare Card, Railroad Retirement Card, valid PA Driver License or PA Non-Driver Identification Card for travel as a Senior Citizen?
A. Yes, we will continue to accept these forms of identification for Senior Citizens while we transition to the SEPTA Key Senior Card. We will announce when these Cards will no longer be accepted.