SEPTA KEY ON REGIONAL RAIL
Beginning July 13
Tap On/Tap Off
The fare for travel on Regional Rail is based on the zone you are riding to/from. With SEPTA Key, this means that you need to Open and Close your trip by tapping a Card at Validator. Platform validators are located at outlying stations and the Center City stations have turnstile Validators for entry/exit.
Until now, we have not asked Key Card users to tap at the Validators to open or close a trip but now with the turnstiles at Center City Stations being set to require Tap/Swipe to exit and the launch of Travel Wallet it is important that you TAP*RIDE*TAP to ensure that you receive the proper and most discounted fare.
We want to encourage the TAP*RIDE*TAP practice but we know there may be a time when you forget so we are introducing Tap Forgiveness for Registered Key Cardholders purchasing Weekly or Monthly Trail and Passes.
Travel Wallet for Regional Rail
The SEPTA Key Card is a reloadable contactless chip card that can be customized to suit your travel needs. With the launch of Travel Wallet on Regional Rail, your Key Card becomes a convenient replacement for paper tickets. Due to COVID-19, SEPTA is not accepting cash on the train right now so a Key Card with Travel Wallet is the answer.
How it works is very simple. Put money on your Key Card Travel Wallet and it becomes your "ticket" (at the advanced sale price) whenever you are ready to ride. Today, tickets are only good for 180 days. With Key, the money in your Travel Wallet is always available to pay a fare.
Key Cards can be loaded/reloaded online or in person. The best part might just be the value. With Travel Wallet you will always be charged the lowest discounted price available.
Using Travel Wallet
When using the Travel Wallet it is important to tap on/off to ensure the proper fare is deducted from the wallet. At the Center City stations you will tap at the turnstiles; at the outlying stations you will tap your Card at the platform Validator.
A Different Way to Use Cash
More New Fares on a Key Card
Managing Your Key Card
As soon as you get your Key Card, go to www.septakey.org or contact the SEPTA Key Call Center, set up an account, and register your Key Card. This will protect your Travel Wallet funds/Pass Products in the event the Card is ever lost or stolen, and set you up for the Tap Forgiveness benefit
Load/Reload Your Key Card
The SEPTA Key program offers a range of options to load/reload Passes & Travel Wallet:
Contactless - Save Time/Contact Free
If you select the online or Call Center option you can set up an auto-load account and your Travel Wallet funds will be automatically reloaded without having to wait in line
What Else You Need to Know
Key & Travel Wallet FAQ's
Why Do I Need to Tap On & Off
The fare you pay on Regional Rail is based on the zone you are riding to/from. To ensure that the correct Zone fare is deducted from your Travel Wallet you have to Open and Close each trip by tapping on and off. If you do not tap on at the start of your trip you will be charged the highest fare when you tap out because the system will have no way of knowing the Zone where you boarded the train
Instead of Tapping at the Validator can I have the Conductor open my trip?
Yes, the Conductor canopen a Travel Wallet trip using their handheld device but we really encourage you to develop your own tap on and tap off habit.
Do I Still Need to Show My Key Card to the Conductor if I Tap On?
Yes. On board the train, the Conductor may ask to validate your Key Card and they will tap it on their handheld device. All this does is confirm that you opened your trip - it will not deduct any additional money from your Travel Wallet.
What do I do if my Key Card is lost or stolen?
If your Card is registered, just contact the SEPTA Key Call Center at 855-567-3782 to report a lost or stolen Key Card. Purchase a New Key Card and add it to your account, and the funds and Pass Products from your lost Card can then be easily transferred online to the new Key Card. If the Card is not registered there is nothing that can be done so please take the time to protect your fare.
COVID-19 Travel Reminders