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Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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Full Launch of New SEPTA Key Website Set for May 15

Improved E-commerce Function & Other Enhancements for User Experience; Full Site Launch Follows Successful Beta Phase

May 14, 2019

SEPTA has completed the Beta test phase of the enhanced SEPTA Key e-commerce site, and will fully switch over to the new site on Wednesday, May 15.

For customers using the website, there will be no interruption: Those who have started using the new version during the Beta phase (beta.septakey.org) can now access the same website at www.septakey.org. Existing customers will not need to make any changes, as login information will remain the same.

The new e-commerce Beta site was launched in March, with the goal of improving the user experience for customers across all platforms. SEPTA is moving ahead with phasing out the old version of the site after receiving positive feedback from customers about the new version.

The new site is more intuitive, with a fresh design and layout:

  • Responsive Web: The site automatically adjusts its display for any device, such as Apple and Android phones and tablets, desktop computers, and laptops. It provides each user with a customized experience tailored to the screen size they are using.
  • Ease of Use: Easier to load fare products, get news and information about the SEPTA Key, manage your account, access trip history and add or remove payment methods. All security protocols remain in the new version, to ensure customers' information is safe.
  • New Help & Information Section: Includes updated Frequently Asked Questions, SEPTA Key program and fare information, and a locator map to help identify places to buy Key Cards and load/reload SEPTA fare products.

For more information, please visit https://www.septakey.org.