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New Customer Service Resource Open For Business

SEPTA is taking its efforts to enhance customer service directly to riders.

The fruits of the latest initiative are now on full display at the Olney Transportation Center, where a new Customer Service Satellite Office recently opened.

SEPTA General Manager Joseph M. Casey joined local officials and community members at the bustling North Philadelphia transit hub for a ribbon cutting ceremony on Friday, December 18th.

"We are thrilled to be able to offer this resource to our customers at the Olney Transportation Center," Casey said.

Harry Ricketts Jr., a SEPTA customer and community activist, said the new customer service resource is a welcome addition.

"This is nice," Ricketts said. "We need this."

The customer service booth is staffed with SEPTA Customer Service personnel, who can address riders' questions and concerns, and provide a variety of information and other resources.

They will no doubt keep busy serving customers at the Olney Transporatation Center, which serves a large local community, a number of high schools, and major institutions such as Albert Einstein Medical Center and La Salle University.

Customer Service Supervisor Marsha Smith (left) celebrates the opening of the new satellite office at the Olney Transportation Center with Customer Service Agent Chantel Graves (center) and community activist Harry Ricketts Jr. (right).

Grand Opening Celebration: (from left) Leroy Howell, Albert Einstein Medical Center; Crystal Jacobs, from Councilwoman Marion Tasco's office; Denise Holloway from Pa. State Rep. Dwight Evans' office; SEPTA General Manager Joseph M. Casey; Assistant General Manager for Customer Service Kim Scott Heinle.

The new Customer Service Satellite Office at the Olney Transportation Center is now open.