PHILADELPHIA, PA - SEPTA is set to launch  “Cutomer Connection,” a new communication program that offers SEPTA riders the opportunity to meet Customer Service, Operations, Facilities,Transit Police and Service Planning staff members while on site at designated SEPTA locations.  Customers will connect with staff members by having the opportunity to ask questions, get travel information, offer suggestions, comments, and commendations.  The first “Customer Connection” meet and greet event will be at 69th Street Terminal on Wednesday, July 9th from 7:30 to 9:30 a.m.
 
The communication program is aimed at creating and maintaining new relationships with SEPTA customers while providing excellent customer service. 

SEPTA General Manager Joseph Casey is dedicated to making customer service a key business priority and is delivering on this promise with his recent appointment of a new Assistant General Manager of Customer Service Kim Scott Heinle. “We are devoted to focusing on our core business -- serving our customers,” Casey said.

Since his appointment in March, 2008, Heinle has been committed to strengthening the manner in which SEPTA interacts with its customers through the implementation of new communication strategies to determine passenger priorities, utilizing technology to provide a customer-friendly system and inspiring frontline personnel to develop superb passenger relationships.

“We are excited to announce the launch of “Customer Connection,” which will provide our customers with the opportunity to communicate with staff members and make the connection needed to better address their concerns, Heinle said. “Communications with customers needs to be both timely and consistent and by doing our job well and paying attention to our customers, we can provide excellent service.”

The Customer Connection Team is also scheduled to meet and greet riders on July 23rd at Market East Station, August 6th at 15th Street Station and August 20th at Suburban Station between 7:30 and 9:30 a.m.

With the Market Street Elevated (MSE) Reconstruction Project reaching its final shutdown phase, SEPTA will also be available to connect with riders during the “Customer Connection” events with any related service information or concerns.  Brochures will also be available outlining the details on the upcoming MSE Extended EL Shutdown scheduled for July 11 through July 21.