A LETTER FROM JIM FOLEY

Dear CCT Connect Customer:

By now many of you have read that we have a new general manager whose mission is to improve customer service.  The CCT Communications Upgrade, our lead story, will go a long way in helping accomplish this. The new system not only helps us better serve you; it gives you several options to reserve, check on and cancel rides.  Don't forget to take a minute or two to fill out and return the survey on page five. Your input will help us to tweak the system.

The much-anticipated completion of the work at the 46th Street and 52nd Street Market-Frankford El stations provides even more accessible transportation choices for our customers.  Elevators at both locations provide a link to many parts of West Philadelphia.  More than two-thirds (19 of 28) of the stations provide elevator service.

Reservations are an integral part of our customer service and I think the article on our Senior Reservation Supervisor, June Smith, will bring a smile to your face.  June is a ray of sunshine as I am sure you will agree when you read Meet June Smith.

Many customers using CCT Connect service are in wheelchairs and scooters. Occasionally they need repair or maintenance.  I think the information about what you can do to help you when your mobility device breaks down is invaluable.  See what is available to you from your provider(s) and insurance companies.

Finally, we end this issue with the Annual SAC Awards Ceremony.  More than seventy SEPTA operators, CCT Connect operators and Customer Service staff were honored. Highlight of the evening were the presentation of the SEPTA and CCT Connect Operator of The Year Awards. Congratulations!

Customer service has always been our focus.  With the GM's commitment and the Communications upgrade, we hope to provide a higher level of service to you.

Sincerely,
James J. Foley
Chief Operating Officer/CCT Connect