Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties
January & February On-Time Performance: January and February (to date) Monthly On-Time Performance Report, with a callout for major events that impacted service for each Regional Rail Line. MORE
Fleet Improvements: The current SEPTA Regional Rail fleet - locomotives and coach cars - presents both age and capacity issues given the amount of service operated, and current and anticipated ridership levels. MORE
Hiring & Training: Engineering headcount as of January 2017. MORE
Four straight years of record breaking ridership (Fiscal Years 2013 - 2016) has demonstrated that SEPTA Regional Rail service is a segment of our business that is attractive to the region. With this growth has come great pressure on our stations, vehicles, infrastructure, and personnel and we face real challenges that impact overall customer satisfaction and loyalty:
Recent challenges including issues with the Silverliner V fleet, the onset of Slippery Rail season, the recent Transit Service Interruption, and the continued implementation of Positive Train Control individually and collectively have impacted Regional Rail performance and service. But the goal is to find solutions for specific events while building a comprehensive improvement plan that balances safety, service, and on-time performance.
We introduced this microsite to keep you updated on our work program and the steps being taken to improve and strengthen our Regional Rail operations.