SEPTA

Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties

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ON TIME PERFORMANCE

Background

As recently as 2013, Regional Rail on-time performance (OTP) was above 90% consistently for all Lines and offered the levels of service reliability expected by our customers. At the beginning of Calendar 2014, starting with severe weather episodes in January, OTP began to slip - a trend that continued into 2015. In 2016, Regional Rail service began moving back closer towards the 90% mark and then the Authority faced a series of significant events - Silverliner V fleet defect, the onset of Slippery Rail season, the recent Transit Service Interruption and full scale rollout of Positive Train Control - that disrupted service and schedules. A railroad like ours with a unique run-through arrangement in Center City (no terminals) and the numerous single track sections that trains are operated through is sensitive to conditions like these. The OTP dropped sharply to numbers that we never wanted customers to experience.

After asking ourselves some hard questions and taking steps to realign and reinvigorate our Regional Rail Department, we have a program working to turn OTP around. Schedule changes essential to this turnaround will be in effect on December 11, 2016. There are still more service improvements as you will see in the schedule change that went into effect on Sunday, January 29, 2017.

Improving service reliability is our business commitment to customers but we will never make any change that sacrifices on safety. Through this comprehensive Regional Rail Service Improvement Program we are working to create the balance to enhance reliability and ensure the safety of our customers and employees.

The tables below represent the On-Time Performance Report, with a callout for major events that impacted service for each Regional Rail Line. We are not where we want to be just yet, but this is an important start and we continue to focus on the issues that have had the most significant impact on service. With the deployment of Positive Train Control now substantially complete we can make the service and schedule adjustments needed to improve OTP across our Regional Rail network.


RRD On-Time Performance, CY2017YTD