Southeastern Pennsylvania Transportation Authority Serving Bucks, Chester, Delaware, Montgomery, and Philadelphia Counties
General winter weather service information to help you prepare for the storm is noted below. Customers should check System Status for real-time serivce information across the SEPTA system throughout the duration of the storm.
Use the links below to go directly to the general winter weather information for your mode of travel:
(215) 580-7800 | Customer Service
(215) 580-7145 | CCT Customer Service
On Twitter @SEPTA_SOCIAL: Customer service information and inquiries
Additional Customer Service information, including frequently asked questions, is available here
Customers can follow official @SEPTA Twitter handles for real-time information for Regional Rail Trains, Market Frankford and Broad Street Line subways, Trolley Lines, and Buses during a storm.
Twitter handle information for your Route or Line is available on the Customized Twitter Service Feeds page or follow the general Twitter feeds below:
Our primary concern is your safety.
Visit the Safety section of the website for additional safety information.
Preparation for winter weather conditions includes stockpiling several tons of salt and equipment such as snowplows, front-end loaders and salt spreaders. During a snowstorm or ice emergency, crews clear equipment and facilities and make sure vehicles are ready for service.
If the weather becomes too severe for regular operation of any route or service, SEPTA will announce the suspension of service one hour before the scheduled time service ends. Information will immediately be sent to news outlets and posted throughout official SEPTA web communications, including System Status, Twitter and the official SEPTA apps for iPhone and Android devices.
In the event of a severe winter storm, the Regional Rail Winter Storm Service Plan may be placed into effect. The plan is designed to improve service coverage and help alleviate crush loads for customers trying to depart Center City during midday hours and to help maintain service in the event of a severe storm.
How do I know if this plan will be in effect? Customers should check System Status, follow official @SEPTA Twitter accounts, listen for platform announcements at your station, and stay tuned to local media outlets for the latest service information.
Frozen switches and ice on overhead wires or pantographs (the electrical poles on top of rail cars) can delay or shut down Regional Rail service. Maintenance crews work to keep the corridor between Center City Philadelphia and Lansdale open so we can continue to provide service on the main branch if frozen switches prevent trains from operating on other lines. On the Wilmington/Newark Line, Paoli/Thorndale Line and Trenton Line, Amtrak is the owner of the tracks we travel on, so SEPTA must work with Amtrak to resolve weather-related problems.
The Broad Street Line and Market-Frankford Line are best bets for riders during severe winter storms. We keep the cars ready for service by storing them overnight in tunnels and maintenance car houses and we assign crews to keep station entrances, platforms and sidewalks clean of ice and snow.
During a winter snow or ice emergency, SEPTA will attempt to operate all bus service, although a large number of routes may be detoured. We will attempt to maintain service without detours on our most heavily used routes, which generally operate over streets that have been given a high priority for snow removal.
Depending on road conditions, full CCT service may be provided in some areas, while limited or no service may be provided in others. During extreme weather conditions when CCT service is suspended, every effort will be made to continue service for kidney dialysis and other urgent, critically-needed medical treatment.